Refund policy

All Sales Are Final

All items from 1 Stop Shop Customz are custom-made. Because each product is created specifically for your order, we do not accept returns, cancellations, or refunds once an order is placed.

This includes:

  • Custom shirts, hoodies, sweaters

  • Custom tumblers

  • Custom blankets

  • Memorial/photo items

  • Business branding

  • Any personalized design

Exceptions (If We Are at Fault)

We will remake or replace your order only if:

  • The item arrives damaged

  • We made a mistake (wrong size, misspelling not submitted by customer, incorrect design, etc.)

You must contact us within 48 hours of delivery and include:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

If the carrier caused the damage, we will help file a claim and replace the item if approved.

What Is NOT Eligible for Refund or Replacement

Refunds/replacements will NOT be issued for:

  • Wrong size chosen by customer

  • Incorrect spelling/details the customer submitted

  • Shipping delays caused by USPS/UPS

  • Change of mind after ordering

  • “I don’t like it” after custom work is done

  • Color differences due to screen variations

  • Customer ordering the wrong product

  • Missing the turnaround time information

Please double-check all names, colors, sizes, dates, and details before ordering.

Turnaround Time

Custom orders take 2–4 weeks total from design to delivery.
Rush orders may be available for an extra fee.

Carrier delays are outside of our control and are not refundable.

By Ordering From Our Shop

You agree to this Return & Refund Policy at checkout.

Every order is created with care and love at 1 Stop Shop Customz. We appreciate your support of our small business!