Shipping policy

💜🧡🤍 1 STOP SHOP CUSTOMZ – SHIPPING POLICY

Last Updated: 11/2025

Thank you for shopping with 1 Stop Shop Customz! Every item is custom-made with love. Please review our shipping policy below.

📦 Processing & Production Time

All custom orders require 2–4 weeks from the time your design is created to the time it ships.
This includes:

Design creation
Personalization
Printing
Quality check
Packaging

🧡 Rush orders may be available for an additional fee — please contact us BEFORE ordering.

🚚 Shipping Time

After production is complete, shipping typically takes:

3–7 business days (domestic U.S.)
Delivery times may vary during holidays or high-volume seasons.

Shipping carriers include USPS or UPS depending on the item.

Shipping time is separate from production time.

📬 Tracking Information

Once your order ships, you will receive an email with a tracking number.
Please allow up to 24–48 hours for the tracking to update.

🌧 Carrier Delays & Lost Packages

We are not responsible for:

Delays caused by USPS/UPS
Packages marked as delivered but not received
Lost, stolen, or delayed packages
Weather-related delays
Incorrect shipping addresses entered at checkout

If your package is lost or delayed, you will need to file a claim with the shipping carrier.
We will assist when possible, but we cannot issue refunds for carrier issues.

📦 Damaged Items

If your item arrives damaged:

You MUST contact us within 48 hours with:

Photos of the damaged item
Photos of the packaging
Your order number

If the damage was caused during transit, we will help file a claim and send a replacement if approved.

🏠 Wrong Address Entered

Please double-check your shipping address at checkout.
We are not responsible for items shipped to an incorrect address entered by the customer.

If returned to us, you will be responsible for paying new shipping fees.

🧡 Questions or Concerns?

We’re here to help!
Contact us at:

📧 Email: [your email]
📱 Facebook: 1 Stop Shop Customz